Questions
The things people ask before their first enquiry.
- Do I pay a fee to use the platform?
- No. Creating an account, shortlisting and enquiring are free. Hotels pay us a commission when you reserve. A fee applies only to certain services such as private aviation and complex group logistics, and it is shown on the proposal first.
- Why can I not see prices on hotel pages?
- Rates at leading hotels change daily and depend on your dates, room and length of stay. Rather than show a figure that will not survive to confirmation, we confirm the current rate with the property and put it in a written proposal.
- Is the rate higher than reserving direct?
- No. You receive the hotel's own rate for your dates. Eligible preferred amenities, such as breakfast, a hotel credit and priority for an upgrade, are applied wherever available.
- How quickly will I hear back?
- Usually the same working day, with a full proposal within one to two working days. Remote properties and multi supplier trips may take a little longer.
- Can you arrange a hotel that is not on the platform?
- Yes. Use the planning form and name the property. We can arrange most leading hotels worldwide, often with the same amenities.
- What happens when I accept a proposal?
- The reservation is confirmed with the property and your enquiry status changes to confirmed. Payment terms are set out in the proposal; for most hotels a card guarantee is taken by the property or payment is made at the hotel.
- Can I change or cancel?
- Each proposal states the property's cancellation terms. Message us from the enquiry and we will manage any change with the hotel on your behalf.
- Do you arrange flights and transfers too?
- Yes. Air, cars, transfers, insurance, groups and cruise are all arranged by the same team and can be added to the same itinerary and invoice.
- Is my data shared?
- Your details are shared only with the suppliers needed to fulfil your reservation. We do not sell data. See the privacy policy for the full position.