Terms of use

These terms govern your use of joshibamshtein.com and the travel arrangements we make for you. The site and the service are provided by Joshi Bamshtein LLC, trading as Joshi & Bamshtein, of TJG, Level 41, Emirates Towers, Sheikh Zayed Road, Dubai, United Arab Emirates. In these terms, we and us mean that company, and you means the person using the site or asking us to arrange travel.

By using the site, creating an account or asking us to arrange travel, you accept these terms.

1. What we do

We are a travel advisory. We arrange hotels, flights, cars, transfers, insurance, cruises and group travel with the companies that actually provide them. Those companies are the suppliers. We act as agent for the suppliers and not as the provider of the travel itself. Your contract for the travel is with the supplier, on the supplier's own terms, and we are not responsible for what they do or fail to do.

2. Your account

You may create an account to keep a shortlist, send enquiries and follow their progress. Keep your password to yourself and tell us promptly if you think someone else has used your account. The information you give us must be true and complete, and you must keep it up to date. We may suspend or close an account that is used unlawfully or abusively.

3. No prices on this site

We do not publish rates anywhere on this website, in any currency. Nothing on the site is an offer or a quotation. Prices are confirmed to you in a written proposal after we have checked availability with the supplier, and they are valid only for the period the proposal states.

4. Enquiries, proposals and confirmation

Sending an enquiry does not reserve anything and does not create a booking. A booking exists only when you have accepted a written proposal and we have confirmed to you in writing that the supplier has confirmed it. Until then, availability and price can change.

5. Payment

Payment terms, deposits and balance due dates are set out in the proposal and are generally set by the supplier. Payment may be made directly to the supplier or through a channel we identify to you. We do not take card details through this website. Late payment may cause a supplier to release a reservation, and we are not responsible when that happens.

6. Changes and cancellations

Suppliers set their own rules on changes, cancellations, deposits, refunds and no shows. Those rules apply to your booking whether or not you have read them, and we will point out the ones that matter before you accept a proposal. We will always try to help you change or cancel, but we cannot override a supplier's terms. Where we charge a fee of our own for the work involved, we tell you the amount before you incur it.

7. Preferred partner benefits

We belong to preferred partner programmes that bring amenities such as breakfast, a room upgrade on arrival, a property credit or a late checkout. These are provided by the property, not by us. They apply to qualifying rates and room categories, they are subject to availability, and upgrades in particular are at the property's discretion on the day. We tell you which benefits apply to your reservation in the proposal, and we cannot guarantee any benefit the property declines to honour.

8. Travel documents, passports and visas

Check your itinerary and travel documents as soon as you receive them and tell us at once if anything is wrong. Names must match your passport exactly, and corrections after a ticket is issued can be expensive or impossible. You are responsible for holding a valid passport and for obtaining every visa, permit and travel authorisation your journey requires, including for countries you only pass through. Many countries require a passport valid for at least six months beyond your date of entry, some refuse entry to people with a criminal record, and some require the consent of both parents for a child to travel. These rules change, and checking them is your responsibility.

9. Health and fitness to travel

You are responsible for checking the health requirements and recommendations for your destination, including vaccinations, and for deciding whether you are fit to travel. Tell us about any medical, mobility or dietary need at the time of enquiry so we can ask the supplier whether it can be met. We pass such requests on and confirm the answer, but we cannot promise that any property or airline will meet them.

10. Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, curtailment, medical expenses, repatriation and your possessions, arranged as soon as you book. Read the policy yourself. Nothing said by our team about an insurance policy is a promise about what it covers. If you decide not to insure, you carry the loss yourself.

11. Price increases imposed by suppliers

Airlines, cruise lines and governments can impose surcharges, taxes and fees after a booking is confirmed. Where a supplier's terms allow that, the increase is payable by you. We will tell you as soon as we are told.

12. Airline reservation rules

Airlines prohibit tickets bought with segments the passenger does not intend to fly, including hidden city and back to back ticketing, and return tickets bought for one way travel. Do not ask us to arrange them. If you do not fly a segment, the airline will usually cancel the rest of the itinerary and may withdraw loyalty points, and you agree to cover any claim the airline makes against us as a result.

13. Risks of travel

We are not responsible for events outside our control, including the acts and omissions of suppliers and of anyone else we do not control, acts of God, weather, natural disasters, epidemics and other health hazards, strikes, civil unrest, terrorism, war, border closures and changes in the law. We have no special knowledge of conditions at any destination beyond what is publicly available, and the decision to travel is yours. We recommend you read the travel advice published by your own government before you book and again before you depart.

14. Our responsibility to you

We are responsible for arranging your travel with reasonable skill and care. We are not responsible for the travel services themselves, which are provided by the suppliers. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability to you in connection with any booking is limited to the fees we have charged you for arranging it, and we are not liable for indirect or consequential loss, or for loss of enjoyment beyond what the law requires.

15. Content on this website

We describe each property from the material the property itself publishes, and we check it when we write the page. Properties change. Rooms are refurbished, restaurants close, facilities are added and removed, and seasons affect what is open. Descriptions, photography and lists of facilities are a guide and are not part of your contract. What is confirmed to you in a written proposal is what governs your booking. Tell us if you find something on the site that is out of date and we will correct it.

16. Using the site properly

Use the site for planning and arranging your own travel. Do not attempt to gain access to other people's accounts or to parts of the site that are not public, do not copy the site or its content for a competing service, do not scrape it, and do not interfere with how it runs.

17. Our content

The name Joshi & Bamshtein, the wordmark, the site design and the words and photography we have produced belong to us or to the people who licensed them to us. You may not reproduce them commercially without our written permission. Photography supplied by properties remains theirs.

18. Complaints

If something goes wrong while you are travelling, tell the supplier at once and tell us, so we have the chance to put it right while you are still there. If you want to make a complaint afterwards, write to enquiries@joshibamshtein.com within thirty days of the end of your trip, giving your reservation reference and what happened. We will acknowledge it within five working days.

19. Governing law

These terms and any dispute arising from them or from the travel we arrange for you are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction. If you are a consumer resident in a country whose law gives you the right to bring proceedings locally, that right is not affected.

20. Changes to these terms

We update these terms from time to time. The date at the top shows when they last changed. The version that applies to your booking is the one in force on the day we confirmed it.

21. Contact

Joshi Bamshtein LLC, trading as Joshi & Bamshtein
TJG, Level 41, Emirates Towers
Sheikh Zayed Road, Dubai
United Arab Emirates

enquiries@joshibamshtein.com